The REC is the representative body for the UK’s £27 billion private recruitment and staffing industry with a membership of more than 8,000 corporate members comprising agencies and businesses from all sectors and 6,000 members of the Institute of Recruitment Professionals (IRP) made up of recruitment consultants and other industry professionals. All members must abide by an REC Code of Professional Practice.
How to Complain about a REC member
Stage 1 – Complain directly to the agency·.
Request a copy of the agency’s Complaints Procedure – this will detail how the agency deals with complaints received by them and the timescales they work to in responding to a complaint.·
On receipt of the agency’s Complaints Procedure, write to the agency named contact for dealing with complaints (or the Managing Director). In your complaint please include:- the name of the person you are complaining about, the nature of the complaint, the date the incident occurred and, your desired outcome of the complaint.
Stage 2 – Complain to the REC
If after completing stage 1 you think there are unresolved issues that come under the REC remit (the FAQs may also assist you in clarifying this), please click here to be directed to our downloadable complaints form. Please also ensure any documentary evidence is attached. Alternatively use the options below to tell us about your complaint.
Please note: (i) REC are unable to accept anonymous complaints, (ii) a complaint must be made within one year of the event taking place (iii) the complaints procedure is full disclosure, so if your complaint is taken forward the agency (with your permission) will see what you have written; in turn you will see what the agency writes.
Email: standards@rec.uk.com
Post: Professional Standards Department
Recruitment & Employment Confederation
15 Welbeck Street, London, W1G 9XT
Fax: 020 7935 4112
For general enquiries regarding complaints and standards, or if you are unsure if your complaint comes under the REC remit, please call us on 020 7009 2186 and we will advise.
Please mention the Recruiter Standards website if this site has been helpful to you.
